The digital revolution has forced the travel industry to redesign its services and customer experience across websites, apps and social media platforms. And the global pandemic added extra requirements for millions of travellers to upload proof of testing and locator forms at various parts of the journey.
Sea and air port authorities are increasingly turning to the Internet of Things and smart digital dashboards to improve efficiency and sustainability in the multiple interactions of supply chain logistics. The infra and civil engineering sectors are deploying digital twin technologies and collaborative online platforms that reduce costs and ensure timely project completion.
We apply UX design to help our clients in travel, logistics and infrastructure to remove friction from often fragmented customer journeys to optimize service design and support decision making.
